Refund & Resolution Policy

We want you to have a great experience with your purchase. If there is an issue with your order, our support team will work quickly to find a fair solution.

Because our products ship internationally and return shipping can be expensive, we do not require customers to return items.

Instead, we resolve issues through replacements or partial refunds while you keep the product.

Order Issues

If there is a problem with your order, please contact us within 7 days of delivery.

Examples of eligible issues include:

• Product arrived damaged

• Product arrived defective

• You received the wrong item

To help us resolve the issue quickly, please include:

• Your order number

• A photo or video of the product

• A short explanation of the issue

Our team will review the case and provide the most appropriate solution.

Possible resolutions may include:

• A replacement item

• A partial refund

• Store credit

Refund Eligibility

Refunds are considered on a case-by-case basis and depend on the nature of the issue.

Partial refunds may be offered when:

• The item has a minor cosmetic issue

• The product functions but does not meet expectations

• There are delivery delays outside our control

Non-Refundable Situations

Refunds may not be issued in the following cases:

• Requests made more than 14 days after delivery

• Damage caused by misuse or improper handling

• Orders where the tracking confirms successful delivery

• Normal product variation or minor cosmetic differences

Processing Time

If a refund is approved:

• Refunds are issued to your original payment method

• Processing may take 5–10 business days depending on your bank or payment provider

Contact Support

If you experience any issues with your order, please contact our support team and we will be happy to help.

📧 support@thefairfine.com

Our team typically responds within 24 hours.